With over 15 years of experience in customer flow management L.S.Caine Electronic Services are pleased to announce a new name for their CMS products.

• Flexible ticketing options including paperless management of personal callers to the office
• Multiple announcement methods for informing personal callers of where to go
• Simplified parallel management of additional telephone, paper and electronic enquiries
• Unlimited web based back office system access using open source, license free software
• Integrated access to citizen index and local land & property gazetteer data
• Appointment management for personal callers and off-site visit activity
• Remote access via wireless PDA or mobile WAP phone for staff flexibility
• Direct linkage to other web based systems reducing the need to identify callers again
• Enquiry identification and tagging can be tailored on a department basis
• Notification of staff via browser pop-up of appointment and other caller activity
• Web based or dedicated display of current status in back office areas
• Flexible configuration options to allow page layout and styling to match local standards
• Built in customer satisfaction monitoring surveys and reports

Links to product information

CMS Roadmap

User manual